Refund Policy – AreoTv (https://areotv.com/), we take pride in delivering high-quality IPTV services. Your satisfaction is our priority, and we are committed to providing clear guidelines for refunds.
1. 14-Day Satisfaction Guarantee
We offer a 14-day “Satisfied or Refunded” policy on all purchases. If you are not completely satisfied with your IPTV subscription within 14 days of purchase, you may request a refund.
Important: Do not initiate a dispute with your payment provider before contacting our customer support. Disputes may result in the loss of both your money and service.
2. When Refunds Are Eligible
Refunds are considered if:
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You experience technical issues that prevent the IPTV service from working properly.
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Our support team is unable to resolve your issue within 48 hours.
Refunds will not be issued if:
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You are dissatisfied with the channel lineup or performance without trying a trial first.
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You fail to follow the provided setup instructions for your device or IPTV system.
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Minor, temporary service interruptions occur (e.g., channel freezes or buffering caused by your internet, ISP, or temporary server updates).
Note: We recommend using the trial before purchasing 1- to 12-month packages.
3. How to Request a Refund
To request a refund:
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Email us at [email protected] with the subject line: “Request for Refund.”
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Include your transaction/order ID.
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Describe the issue and reason for the refund request.
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Provide any necessary proofs of the problem (screenshots, videos, error messages).
We may also provide our own evidence of service status to ensure transparency and a fair evaluation.
4. Refund Conditions
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Refund requests must be made within 72 hours of purchase for full refunds.
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For refunds beyond 72 hours, only the unused portion of the subscription will be refunded proportionally.
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Refunds are processed through the original payment method. Credit/debit card refunds usually take 20–31 working days, but may take up to 90 days depending on the payment processor.
Note: Areotv is the service provider; we are not responsible for delays caused by payment processors.
5. Service Interruptions
If your subscription is unusable due to a server or technical issue on our end for 48 hours or more, we will:
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Fully refund your subscription OR
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Extend your subscription with the lost time added, potentially including bonus days as agreed with our support team.
Temporary channel issues caused by your internet, device, ISP, or routine server maintenance do not qualify for a refund.
6. Support Assistance
We provide 24/7 support for setup and troubleshooting:
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Device setup guidance (boxes, apps, systems)
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Configuration assistance within pre-defined steps
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Troubleshooting channel freezes, buffering, or technical issues
We require users to allow us the opportunity to assist before a refund is considered.
7. Contact Us
For questions or refund requests, reach out to our support team:
Email: [email protected]
Support Hours: 24/7
